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General Manager - Hampton Inn - Fort Wayne IN
Company: Archon Group
Location: Fort Wayne, IN
Posted On: 11/07/2009
SUMMARY: Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors
ESSENTIAL FUNCTIONS:
Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
Ensures staff received proper training for each position, including safety training and standard operating procedures
Allocates funds, authorizes expenditures and assists Area Director in budget planning
Monitors cost controls on a regular basis
Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
Handles and resolves employee issues
Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Ensures bank deposits are made daily, including weekends and holidays
Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
Audits daily reports and processes monthly paperwork
Orders supplies and equipment as needed and in accordance to company procedures
Available 24/7 with reliable transportation
All other duties as assigned
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal - Maintains confidentiality.
Oral Communication - Responds well to questions; Demonstrates group presentation skills;
Team Work - Contributes to building a positive team spirit.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results.
Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Commits to long hours of work when necessary to reach goals.
Initiative - Asks for and offers help when needed.
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality – Looks for ways to improve and promote quality
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor’s degree from four-year college or university; or one to two years related experience and training; or equivalent combination of education and experience.df-lj More...
Experience
See above
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